Question 1

DO YOU WORK WITH A SECOND SHOOTER?

Answer

Yes and I LOVE having a second shooter with me on a wedding day! They add another layer of detail to your photos and ensure that different angles of a formality is captured. That is why all my Package Options include 2 photographers ;) Do note that we prefer not to split up on the day. This is to ensure that the second shooter is always present to fill in moments the main photographer might miss. I choose my second on behalf of the client and work with pros who have a similar shooting style. All images will become the property of Marli Koen Photography and will be edited in our signature style. If you do plan a smaller wedding which requires custom coverage with only one photographer (max 50 guests), let me know and Ill provide a quote accordingly.

Question 2

IS OUR BOOKING FEE REFUNDABLE + CAN WE CHANGE / CANCEL OUR DATE?

Answer

The booking fee is non-refundable. A client can cancel a booking at any time, but in doing so will forfeit their booking fee. Depending on when the cancellation takes place, additional terms apply to the outstanding amount due. This is discussed in-depth in our Booking Form (Terms + Conditions). If you require to change your date, it is treated as a cancellation and a new booking fee will be levied for the new date. In the light of the current COVID-19 pandemic, postponements are allowed with no penalties. A Force Majeure, is the only exception allowing a date change without having to pay a new booking fee. You can find more information here.

Question 3

DO YOU HAVE SERVICE PROVIDERS YOU PREFER TO WORK WITH?

Answer

Our industry is lucky enough to have immense talent and endless options for your service provider team. However, I have worked with certain service providers whose approach clicks with mine. For more details, go have a look at my Service Provider Recommendations here. If you are having difficulty to decide between certain companies, feel free to chat with me and I'll provide input where possible. You'll also get a glimpse of my wishlist locations ;)

Question 4

CAN WE RECEIVE THE RAW IMAGES?

Answer

Unfortunately not. I select the best images which tell the story of your day and edit each one in our signature style. Releasing RAWs won't properly display our work and can negatively affect our brand. If you wish to receive additional images, arrangement can be made and an additional editing fee will apply.

Question 5

DO YOU WORK OVERTIME IF THINGS RUN LATE?

Answer

We do if you require us to, but this is subject to approval depending on the distance your venue is from my home. It's best to arrange additional hours beforehand to ensure we are well informed and if need be, have made arrangements for accommodation. Prior arrangement is billed at our standard rates, but on the night notification will be charged at an additional fee.

Question 6

DO WE HAVE TO PROVIDE YOU WITH A MEAL + SEAT DURING THE RECEPTION?

Answer

Yes please! Our creativity is greatly affected by a full tummy. You don't have to seat us with your guests, but if you do decide to seat us in a different room, please ensure it is in sight of your reception festivities. We don't want to miss any important moments.

Question 7

WHERE ARE YOU BASED + ARE YOU WILLING TO TRAVEL?

Answer

PLEASE NOTE: Due to current travel restrictions, Marli Koen Photography will only take on weddings in the Western Cape until further notice. I am based in Cape Town, South Africa. I have found that it works best for my couples when I provide them with an all-inclusive quote, which includes my travel and accommodation costs. If additional kilometers are incurred on the day, it will be discussed with the client and billed at the AA-rates for my vehicle (R5.00/km). For weddings outside the Western Cape, kindly budget a little extra for flights, car rental and 2x nights accommodation in a B&B.

Question 8

WHAT IS IT LIKE TO WORK WITH YOU?

Answer

Previous clients have said that their experience was fun, natural and I am easy to work with as a photographer :) You can read more aout their experience here. My aim is capture the authentic feeling of your couple session / day; unscripted and unposed, surrounded by the beautiful landscape. Your time with me will mainly be documentary by nature - focussing on what makes you unique (Ill provide curated direction when needed so don't stress ;) I do however also capture the more formal family portraits, but don't recommend spending a huge amount of time on this - your friends and family want to celebrate with you! Overall, we'll laugh a lot, we'll venture into beautiful landscapes during sunset and we'll truly celebrate natural moments as they happen.

Question 9

HOW MANY WEDDINGS DO YOU COVER ON A WEEKEND?

Answer

I only book ONE wedding per weekend. We put a lot of heart and soul into documenting celebrations and it is extremely draining on an emotional level. We deliver our best work when we are not overbooked.

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